H2Q Swim Lab is the world's first personal formulation chemistry service specifically designed for the chlorinated athlete. Our shampoo, conditioner, and body wash are infused with our proprietary H2Q formulation that removes chlorine from the hair and body. With H2Q, you are paired with a personal chemist who will not only design your unique initial formulas but will also make adjustments along the way based on your feedback. With a personal chemist and the H2Q manufacturing platform, you can find your optimal routine and formulations. Additionally, H2Q freshly mixes each individual formula from the ground up. We do not use standard shampoo & conditioner bases like many other "personalization" companies. Because of this, we provide an unmatched level of customization, product evolution, and individualized service.

Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Email our customer service team captain anytime at chip@h2qswimlabs.com with concerns or questions, and our team of customer service specialists will address within 24 hours.

Please email us at chip@h2qswimlabs.com and let's start a dialog!

Your chemist will check in with you via email after you have used your formulations for 1-3 weeks. He/She will send you a few questions to answer about your latest formulations.  Once your feedback is submitted, your team will review your notes and get back to you. If formulation changes are needed, your chemist will make adjustments prior to your next refill.  Of course, you can also chat with your personal chemistry team anytime via email. We are here to ensure your complete satisfaction with our products.

If you have a subscription you can update your hair goals and scent anytime. Just give us a heads up via email, and we you make an adjustment to your settings. We will make sure your chemist is notified of the changes and will make the appropriate updates to your formulas.

H2Q Swim Labs is a subscription-based service, so it is bestto reschedule or cancel the order before it's processed (you'll receive amessage reminding you about your upcoming order well in advance). If the orderhas been processed, please message our team right away! Due to the customizednature of our products, we cannot cancel the order or apply a refund after yourorder has been freshly dispensed.

As a personal chemistry service, we're here to support youin your journey to healthier hair, scalp, and skin. Many factors can play arole in how you respond to your initial formulas, such as your current routine, other products, and the overall state of your hair, scalp, and skin. Your formulation team will be available to help you acclimate to your new products. If you're not satisfied with your initial formulas, your team will work with you to make adjustments to your routine and/or your formulas. If you decide you don't want a re-formulation we're happy to process a full refund. Please note, by choosing the one-time free reformulation, wewill be unable to refund the original purchase. Refund and re-formulationrequests must be made within 30 days of delivery. Accessories (EX. scalp massagers, and hair turbans) and gift cards as well as purchases made with gift cards are non-refundable. Scalp serum and skin care items may be returned if unused for a full refund. Return shipping is at the cost of the customer, and the item must be returned before the refund can be processed.

Not yet...but not because we don't want to! It's a lengthy process getting all our ducks in a row to be able to ship outside of the U.S.,but rest assured - we're working on it. You can help us out by letting us know where you're located!

Please allow 7 business days to custom formulate, dispense, and ship your order. We use USPS priority mail for all shipments. Barring holidays, a weather event or other circumstances out of our control, your bottles should arrive within 3 business days of being shipped. We will notify you with your tracking information when your package leaves our lab. H2Q Swim Labs is not responsible for packages once they've been received by USPS. That said, we will do what we can to help. If you're having issues receiving your package, please first contact USPS. If they are unable to assist, feel free to reach out to our support team, and we will dowhat we can to resolve the issue.

Your personal chemist can build formulas with or without silicones. If you wish to avoid them completely, we have provided an option for silicone-free in the questionnaire.

Yes! Be sure to alert us to that fact in the quiz, and we will note Color Protection as one of your hair goals. Your chemist will use a very gentle sulfate-free surfactant (cleanser) that is ideal for color-treated hair.

Please let your chemist know (at the end of the questionnaire) about your allergies. In most cases, your chemist will be able to build formulas that exclude your allergies. If not, we will cancel andrefund your order.

Traditional shampoos use high doses of potent surfactants(cleansers) that strip your hair and scalp of its natural oils. While you may feel great immediately after showering, over time, your scalp begins to overcompensate by producing even more oil. It's somewhat counter-intuitive, but you actually need a more gentle cleansing shampoo formula to make your scalp produce less oil and correct the problem. Your H2Q chemist will help to balance the scalp and regulate sebum production. It's possible that you may experience more oiliness in the beginning of your transition; however, stick with it and your hair &scalp will thank you for it!

We cannot make the claim of hair regrowth nor do we promote any of our ingredients or products to reverse hair loss...which is a medical condition. We do; however, have several active ingredients (saw palmetto fruit extract, sesame seed oil, argan oil, beta-sitosterol, and tocopherol) that have some data to support hair growth and follicle stimulation.

The H2Q Swim Labs chemistry team carefully considers your scalp health when building a unique formula for you. Formulate is not a medical treatment for any scalp/skin conditions; however, our chemistry team will certainly use ingredients to help boost your overall scalp health.

Our natural scent options - Freshly Squeezed, Burgeon, and Serenity - are made of aromatic oils from plant extracts and contain NO synthetic fragrances. If unscented products are your preference, we recommend going with one of our natural scent options in the "light" strength. This will be just enough to help neutralize any unsavory scents that certain raw ingredients have, but should not be noticeably scented. Are your products all-natural? Where we can, we use all-natural and naturally derived materials; however, we use some safe synthetic ingredients in an effort to never compromise on efficacy or sensory experience

H2Q does not conduct testing on animals, nor do we work with suppliers who do.We do not sell our products anywhere that animal testing is required by law.

We do use yeast extract in some formulas; however, your personal chemist can build your formulas without gluten. If you wish to avoid gluten completely, we have provided an option for gluten free in the questionnaire.

Only fatty alcohols (such as cetearyl alcohol).

Absolutely! Compared to sulfate-based shampoos, sulfate-free shampoos can feel a little different. Your formulas may foam a little less and require extra water to work it in and to rinse it from your hair.

We currently have keratin, lanolin, and collagen in our ingredient database that may be selected for your formula. If you prefer that your formulas are made using only vegan ingredients, please indicate so at the end of the questionnaire.

H2Q products are made and dispensed in the U.S. All of our ingredients are sourced within the U.S.

Our H2Q shampoo/conditioner “Dynamic Duo” bundle costs $60.00 - Our H2Q shampoo/conditioner/body wash “Power Shower” bundle costs $80.00  Free shipping on all orders over $50.00

Yes! If you want a purple (debrassing) shampoo please let us know during our initial email exchange and we will include it with your formulation. Currently we offer purple (debrassing) shampoo only.